Responsible Gaming at Speedz

Our Commitment to Safer Play

We are licensed and regulated by the Kahnawake Gaming Commission (KGC) under licence number 01003, and this licence requires us to operate to strict standards of fairness, security, and player protection. Our Speedz platform is also certified to ISO 27001 standards, reflecting our commitment to keeping your data and your account secure. Player funds at our casino are held in segregated, designated bank accounts, meaning your balance is protected separately from our operational funds at all times.

We only allow players aged 18 or over to register and play with us, or the higher minimum legal age required in your jurisdiction. During registration and verification, we may request identification documents to confirm your age and identity before you can deposit, play, or withdraw. This is a standard part of how we protect our community and comply with our licensing obligations.

Tools to Help You Stay in Control

We want you to enjoy your time with us, and we encourage every player to think of gaming as entertainment rather than a way to make money. To help you manage your play responsibly, our Speedz team recommends the following practices and account tools:

• Set a personal budget before you start playing, and never wager more than you can comfortably afford to lose.
• Take regular breaks during your sessions - stepping away helps you keep perspective.
• Avoid chasing losses. If a session isn't going your way, it's always best to stop and come back another day.
• Never gamble under the influence of alcohol or when you're feeling stressed or upset.
• Keep track of the time and money you spend by reviewing your Transaction History in your account.
• Treat every deposit as money spent on entertainment, not as an investment.

If you feel that gaming is starting to take up more time or money than you intended, we encourage you to reach out to our support team so we can discuss the options available to you, including limits, time-outs, or self-exclusion.

Self-Exclusion Through Our Regulator

Because we hold a Kahnawake Gaming Commission licence, we support the regulator's self-exclusion programme. If you feel you need a break from gaming - not just at Speedz, but across all KGC-licensed platforms - you can submit a comprehensive self-exclusion request directly to the regulator. This gives you an extra layer of protection, as the exclusion applies beyond just our own Speedz Casino account.

Once a self-exclusion request is processed, access to your account with us will be restricted for the period requested. We take these requests seriously and will not permit account reactivation until the agreed period has passed, in line with the regulator's rules.

Age Verification and Account Security

We require every player to be at least 18 years old, or older where local law demands it. We reserve the right to restrict access to our site from certain jurisdictions at our own discretion, and only one account per person, household, IP address, and device is permitted at our casino. This helps us maintain a fair and safe environment for everyone who logs in to play with us.

We also monitor account activity for signs of irregular play, and our team may reach out if we notice patterns that could indicate a player needs support. Protecting our community is something we take seriously at every stage, from Speedz login through to withdrawal.

Keeping Your Account Secure

We also remind players that responsible gaming goes hand in hand with account security. Always use a strong, unique password for your Speedz casino login, never share your login details with anyone else, and log out of your account when using a shared or public device. If you ever notice unusual activity on your account, please contact our support team immediately.

Recognising the Signs of Problem Gambling

Part of playing responsibly is knowing what to look out for. We encourage all our players to reflect honestly on their gaming habits. Some signs that gaming may be becoming a problem include:

• Spending more money or time gaming than you originally planned.
• Borrowing money or using funds meant for essentials to keep playing.
• Feeling anxious, irritable, or preoccupied when you're not gaming.
• Neglecting work, relationships, or other responsibilities because of gaming.
• Trying to win back losses by increasing your bets or playing more frequently.
• Hiding your gaming activity from friends or family.

If any of this sounds familiar, we encourage you to take a step back and consider reaching out for support, either through our team or through one of the independent organisations listed below.

External Support Organisations

We work alongside independent support services that specialise in helping people manage their gaming habits. While we at Speedz are always available to talk, these organisations offer free, confidential advice from trained professionals:

We also recommend that players who suspect gaming is affecting their finances or mental health speak with a healthcare professional or a local support helpline in their own country.

Complaints and Escalation

If you ever feel that a concern hasn't been resolved to your satisfaction, we want to hear from you. Our support department handles complaints directly, and if a resolution isn't reached, complaints can be escalated to complaints@speedz.com. Should the matter remain unresolved, you are entitled to escalate it directly to the Kahnawake Gaming Commission, no earlier than seven days and no later than six months after the issue first arose. We believe this transparent complaints process is an important part of playing responsibly with us.